Terms of service

Last updated: 11 August 2026

These terms govern use of the platform by a travel agency ("you"). By creating an account you accept them.

The service

We provide software that lets you load trips, communicate with your travellers through messaging channels, and automate parts of that communication. We provide the tooling; you remain the travel provider and the party responsible to your travellers.

Your account

You are responsible for the accuracy of what you load, for the actions of users you invite, and for keeping credentials secure. Roles limit what each member can do; assigning them is your call.

Your travellers' data

You are the controller of traveller data; we process it on your instructions, as set out in the privacy policy. You confirm you have the right to load the data you load, including any consent your jurisdiction requires for messaging travellers or handling documents about minors.

Acceptable use

Do not use the service to send unsolicited marketing, to impersonate another business, to break a messaging platform's terms, or to store data unrelated to travel you are arranging. Messaging platforms have their own rules; breaching them can get your channel suspended, and that is outside our control.

AI-generated content

The concierge answers from the itinerary data you approve. Unreviewed extractions never drive messages. You are responsible for reviewing what you approve. We do not warrant that automated interpretation is free from error, and you should not rely on it as the sole source for a decision with legal or safety consequences.

Availability

We aim for continuous availability but do not guarantee uninterrupted service. Third-party dependencies — airlines' data, messaging platforms, model providers — can fail independently of us.

Fees

Fees, billing period and seat counts are as agreed in your order. Fees are exclusive of taxes. We may change pricing with reasonable notice, effective at your next renewal.

Liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, and our aggregate liability is limited to the fees you paid in the twelve months before the claim. Nothing here limits liability that cannot be limited by law.

Termination

Either party may terminate at the end of a billing period, or immediately for material breach that is not cured within 30 days. On termination you may export your data during a wind-down period, after which we delete it.

Changes

We may update these terms; material changes come with notice. Continuing to use the service after they take effect means you accept them.

Governing law

The laws of the jurisdiction stated in your order form apply. Where none is stated, those of the European Union member state in which we are established.