How travellers sign in and what a portal link opens
There are two ways a traveller reaches their trip in a browser. One asks for their email. The other asks for nothing at all. Both carry your branding and neither involves a password.
Your entry page
Every agency has a public page at /a/your-slug. Find it under Settings → Traveler sign-in link, with Copy link and Preview next to it. The handle is generated from your agency name the first time the page is created, lowercased and hyphenated, with a number appended if another agency already holds it.
The page shows your logo, your agency name, your tagline and your primary colour on the button. A traveller can:
- Continue with Google, or
- Enter their email and press Send me the link.
Either way, the address is matched against the travellers on your trips — the email on the traveller record, or the email on their linked contact.
The email route always answers the same way: If that address is on a trip, we sent a sign-in link. It expires in 30 minutes. It says this whether or not the address exists, so the page cannot be used to find out who travels with you. The email itself is sent under your agency's name.
Signing in gives a session that lasts seven days and lands the traveller on My trips — every trip that address appears on, across all your trips, each with a link to their trip page and to the chat. If the address is on nothing yet, the page says so and suggests asking the agency to add it.
Share the entry page once. It works for every trip you run, forever.
Portal links
A portal link opens a page with no sign-in at all. The link itself is the credential, so the page is unlisted, excluded from search engines, and carries a line at the foot asking the reader not to share it outside their group.
Two kinds, both copied from the trip page:
- Personal — on a traveller's row, copy their own document page.
- Leader — under Leader portals, click a group's name to copy the link for that group.
A traveller who leads a group sees their own trip and their group through their personal link. That is the point of a leader.
What is on the page
In order, and only the parts that apply:
- Your logo and agency name, the trip name, destination and dates, and a badge counting the days to departure — switching to in-progress and then to completed as the trip runs.
- Today's weather where they are.
- Your flight status for any flight in the next 48 hours: time, gate, terminal, status badge, and a note to confirm with the airline before leaving.
- The Itinerary, grouped by day, in local time, with directions and any attached documents on each line.
- Your room or Group rooms, including who they are sharing with, or a note that the number is assigned at check-in.
- Required documents with templates to download and a file upload per person.
- Your documents, or Group documents on a leader link, with images shown inline.
- Payments — total, paid, balance, due date and your payment link. The page states plainly that payments are handled by the agency and the page is informational. We never take money.
- Entry requirements, Useful numbers & places, Agency recommendations, the group roster, and your contact details.
The page is rendered fresh on each visit, so a changed time or a new voucher is there the moment you save it in the console. Times follow the segment's own timezone — see timezones and the traveller's clock.
The page is in Spanish or English. A personal link follows that traveller's language; a group link follows the leader's.
Which one to hand out
Give the entry page to everyone — put it in your signature, on your site, in the booking confirmation. Give portal links to the people who need to act on behalf of others, or to a traveller who is not on a messaging channel.
Both are covered by the same visibility rules as everything else: see documents and vouchers: who sees what. For branding itself, see your brand, your channel, and for what gets sent unprompted, what the concierge sends.