Editing, cancelling and deleting itinerary items
The itinerary is the source of truth the concierge answers from. Changing it is a two-second job; knowing what the change sets off is the part worth reading.
Editing an item
- Open the trip and find the row under Itinerary.
- Press the pencil at the end of the row. The form opens above, filled in with the item, and the page scrolls to it.
- Change what you need.
- Press Save changes.
Starts (local time) and Ends (local time) are read in the item's own Timezone, not yours. Change the timezone and the same wall-clock time now means a different moment — which is right when you are correcting a zone, and wrong when you are correcting a time. Do one at a time and re-read the row afterwards.
The row displays the start time in the segment's timezone, so a saved item shows you immediately whether it landed where you meant.
Deleting an item
Press the cross at the end of the row and confirm. The wording tells you the consequence: "Delete this itinerary item? Linked vouchers stay in Documents but lose the link."
The file itself is safe. What disappears is the connection between the voucher and the item, so the voucher stops being served alongside that stop in the daily brief. Re-link it from the document card afterwards.
Deleting is the right move for something that never happened — a duplicate row, a leg entered against the wrong trip. For a booking that existed and fell through, read on.
The status badges
An item carries one of four statuses. Confirmed is the normal state and shows no badge. The other three appear beside the title:
- Pending — not yet confirmed by the provider.
- Changed — the schedule moved.
- Cancelled — the booking is off.
Changed and Cancelled are set by flight monitoring, not by hand. When the schedule provider reports a delay of fifteen minutes or more, a new departure gate, or a cancellation, the item's status flips, the new gate is recorded on it, and an alert goes to the travellers that flight belongs to — with the items that follow it flagged as affected.
The segment form has no status field. In the console you edit an item or you delete it; the badges reflect what the airline did.
A cancelled item stays on the itinerary. It stops driving reminders and briefs, and it is shown to the traveller as cancelled on their day page rather than quietly vanishing — which is what you want, because a traveller who reads yesterday's plan should see that a leg was pulled.
What editing does not do
Editing an item sends nothing. No message goes out when you move a time, correct an airport or delete a leg. The change is live everywhere it is read from — the traveller's day page, the answers the concierge gives in chat, tomorrow's brief — but nothing pushes it to anybody.
That is deliberate: a correction made at 23:00 should not wake anyone. When the change is one the traveller needs to hear about now, use Send advisory at the top of the trip. It goes to every connected traveller on the trip, in their own language.
A brief that has already gone out is not resent. Same-day changes are worth an advisory for that reason alone.
Items marked Needs review
An item can arrive without ever being confirmed by a human: a booking a traveller sent into the chat, or a shape copied from a trip template. Those carry a Needs review badge.
They drive nothing. No brief mentions them, no reminder fires, no flight alert follows them, and they do not appear on the traveller's day page. They sit there for your team to deal with.
Items you type in yourself are reviewed by definition, and segments accepted through the import review panel are marked reviewed on the way in. The straightforward way to clear a Needs review item you agree with is to delete it and add it again by hand, or to re-import the original file and accept it. See Import booking PDFs and review before saving and What the concierge sends, and when.
While you are in the row
Two other controls live on the itinerary row. Hotel items have a bed icon that opens Rooming for that stay — see Groups, leaders and rooming. And Applies to in the edit form decides which travellers the item belongs to at all — see Per-traveller segment assignment.